The Avalanche Remote Control solution provides the necessary visibility to observe not only what the user sees, but also behind-the-scenes configuration data such as the registry, processes and the file system itself. By giving the Helpdesk administrator this degree of control, many issues can then be successfully resolved in the field, thereby maximizing the up-time of your mobile applications.

When your mobile devices are down or not operating optimally, your organization is losing operational efficiency and productivity which increases your business costs. By using the Wavelink Remote Control solution, you will less frequently ship your mobile devices to a service center for repair as well as reduce application down-time by being able to resolve problems at the time they happen, where they happen.

Resolve "pilot-error" issues in real-time by guiding an end-user through an application or process.

Reduce the burden for common end-user issues by prerecording the keystrokes and stylus movements needed to resolve a problem and automatically play them back to a target device at a later date.

Provide support to multiple end-users simultaneously through the intuitive multi-windowed environment and remedy "one off" issues by adjusting key settings in the registry and even add, remove or update specific files in any part of the target device file system.

Browse the file system hierarchy:

• Open, add, delete and rename files and folders

Drag and drop interface:

• Windows Console >> CE

• CE >> Windows Console

• Functional device keypad buttons

• Access to online device skins database

• Keymap editor utility allows for creation of fully functional skins and editing of existing skin keymaps as desired.

The ability to launch various functionalities from the Avalanche MC console.

• Registry Viewer/Editor

• Registry Compare/Diff

• File Manager

• Process Manager

Spot trouble caused by critical factors.

• Low memory, both RAM and Flash

• High CPU utilization

• Poor battery states

• Operating System versions

• Platform details (CPU, Architecture)

Avalanche Remote Control makes efficient use of the medium with its built-in compression engine. This can be especially important when running over Wireless LAN or Wireless WAN. In cases where the administrator has physical access to the device ActiveSync can be used.

Unlike many solutions, Wavelink Remote Control operates over a broad range of devices and manufacturers such as Dell, Fujitsu, HHP, Intermec, PSC and Symbol. Common support is provided for many platforms, including CE 3.0, CE 4.x, CE 5.0 and Pocket PC 2002/2003.